FAQs
PRODUCT QUESTIONS
Can I trust your products?
Absolutely. We have been established since 2007, we are fully certified soap makers and follow all strict UK cosmetic regulations. We use the finest of skin care ingredients and our products are rigorously tested before they are sold and go through regular testing to ensure consistency and quality. Our products are made in small batches by hand, this is to ensure the quality is maintained and to guarantee that you receive products that are freshly made to give you the best experience when using them.
Who can use your products?
Our products can be used by anyone over 36 months of age. We recommend that younger users are supervised when bathing with our products.
How do you use your products?
Some of our handmade products are unique and unusual, although they are all very simple to use. Please read the directions on the packaging before use.
How long does your soap stay fresh?
We always recommend that our bath products are used within 6 months of purchase, this guarantees the best bubbles and the most intense scent. However, our products are pretty special and will last much longer if stored correctly, some will last up to 12 months. Always read the labels and packaging before use, as we always include the shelf life.
What is the best way to store your products?
Each one of our products is to be stored differently but as a general rule, all of our products need to be kept dry, out of direct sunlight and at room temperature. Please also ensure your soap is placed on a protective surface when not in use, such as a soap dish or plate.
What products can pregnant ladies use safely?
We always recommend that you do your own personal research first and we strongly recommend that, if in any doubt, seek medical advice first to establish the best products for you.
Please refer to individual product pages for full ingredients lists and do not hesitate to contact us if you require any further assistance.
Do you test on animals?
Absolutely NOT. We never test on animals, and never will. You can buy any of our products with the comforting knowledge that animals have not been involved.
Do you use animal products in your soap?
We sometimes use honey in our soaps but apart from that there are NO animal derived ingredients included in our handmade products which makes them vegetarian friendly.
Are your products suitable for allergies?
When you or recipient of a gift has an allergy, we advise that you always seek products which are fully registered and made with specific allergens in mind. Whilst most of our products are made with nut, oat and gluten free recipes, they are all produced within the same workshop and we cannot rule out cross contamination. For any information about individual products in regards to allergies and information of ingredients please contact us.
ORDER QUESTIONS
Can I place an order over the telephone?
If you’re having trouble with an online order, simply call us on 01942 364380 and we’ll be delighted to help. Our support line is open to receive voice messages Monday- Friday between 9:00am and 4.30pm (excluding bank holidays).
Calls will be returned after 5pm, please advise an approproate callback time when leaving a message.
I ordered the wrong product, can you help?
If we have not yet dispatched your products, then yes, we can certainly help. Please call us on 01942 364380. Please note: orders are not dispatched on the same day but within 2-3 days depending on stock, so please call us as soon as possible if you notice a mistake on your order.
How will my order be wrapped?
We take extra special care to ensure that all our hand selected products are carefully packaged and wrapped.
PAYMENT QUESTIONS
What payment methods do you accept?
We accept most credit cards
What currencies do you accept?
We only accept GBP (£) at present.
When will I be charged for an order?
All payments are processed as soon as your order is placed and accepted. All items are shipped between 1-5 days after ordering (excluding bank holidays). If you would like to cancel an order, please contact us as soon as possible.
SHIPPING QUESTIONS
What are your shipping methods?
Royal MailUK Delivery signed for (3-4 working days) at £4.95 inc. packaging for orders with a value less than £30.
For orders with a total value of £30 or more delivery is free.
How quickly do you dispatch my items?
We are only despatching one day per week at the moment (Saturday). Should you wish for something sooner please contact us before purchasing.
Do you provide international delivery?
We currently only ship to addresses within the UK and do not offer international delivery.
RETURNS QUESTIONS
When do I qualify for a refund?
You qualify for a refund only if we have provided you with the wrong items, or if your items were faulty when received. Unfortunately, due to the nature of our products, we cannot provide refunds for any other reason. Please see our Refund Policy for more information.
How do refunds work?
If you qualify for a refund (see: “When do I qualify for a refund?”), then please contact us immediately by emailing luvvlybubbly@email.com or calling 01942 364380. If your refund application is accepted, we will send your payment back directly, via the method you used to purchase the items. The agreed refund value will then arrive within 5-10 working days.